Shipping Policy

Lead times

Products are built to order. Typical lead time is 6 to 10 weeks from the date payment terms are satisfied, and the lead time for a specific product is stated on its product page. Lead time is confirmed in writing when your order is placed. Custom configurations and peak season orders can run longer, and we will tell you if that applies to yours.

Payment terms

Orders are placed with a 50 percent deposit. The balance is due before the manufacturer releases the unit for shipment. Card payments carry a 3 percent processing fee, which is added at checkout and is not absorbed by us. Wire transfer avoids the fee.

Freight

Shipments move by LTL common carrier across the United States, Canada and Mexico. The carrier contacts you to schedule a delivery window and someone must be present to receive and inspect the shipment.

Curbside delivery is standard on most items. Liftgate service is available and is required if you do not have a forklift or a loading dock. White glove delivery, which includes bringing the item to the placement point, unpacking and packaging removal, is available on most items and must be arranged before the unit ships. White glove does not include assembly, electrical, plumbing or anchoring.

Site access

Confirm that a full size trailer can physically reach your delivery point before you order. Low branches, tight turns, soft ground, private bridge weight limits and community trailer restrictions all cause failed deliveries, and re-delivery charges are passed through to the buyer. Tell us in advance if access is limited and we will arrange a smaller truck or a terminal pickup.

Inspection at delivery

Inspect the shipment before you sign the delivery receipt. Photograph the pallet on all sides, check for crushed corners, punctures, water staining and shifted loads, count the pieces against the packing list, and write any damage on the receipt before signing. A clean signature makes a damage claim substantially harder. Full instructions are on our Shipping and White Glove page.

International shipping

We ship worldwide. International orders move by ocean freight arranged through the manufacturer's logistics partner and are quoted at the time of order. Duties, import taxes and local government fees are the responsibility of the buyer and are not included in the posted price.

Questions

Call (404) 445-8655 or email hello@temengrove.com.