Refund Policy

Returns

Products on this site are built to order by the manufacturer to the configuration you select. They are not stocked, and they are not resellable once they ship. For that reason the return window is short and it is handled by phone.

You have 7 days from delivery to request a return. Call (404) 445-8655. Do not email a return request, because the clock is short and we want it logged the same day. Returns must be unused, uninstalled and in the original packaging. Return freight on a change of mind is the buyer's cost, and it is not small on freight items, so please be certain before you order.

Cancellations

An order can be cancelled before the manufacturer releases it to production. Once it has been released, a 25 percent cancellation fee applies, because the manufacturer has already committed materials and factory time to your specific unit.

If you think you may need to change something, call us before the deposit clears rather than after.

Damage in transit

Freight damage is handled as a carrier claim, not a return. Inspect the shipment before you sign for it. The steps are on our Shipping and White Glove page and following them is what makes a claim succeed.

Visible damage must be noted on the delivery receipt at the time of delivery. Concealed damage must be reported within 10 days of delivery. Call (404) 445-8655 or email hello@temengrove.com with your order number and photographs. We file and manage the claim with the carrier and the manufacturer.

Defects and warranty

Manufacturing defects are covered by the manufacturer's warranty, which is stated on each product page and registered in your name at delivery. Warranty claims are not subject to the 7 day return window. Call us and we will open the claim with the manufacturer on your behalf.

Refunds

Approved refunds are issued to the original payment method once the returned item is received and inspected by the manufacturer. Card processing fees are not refundable, because they are charged by the processor and not retained by us.