Returns and cancellations

We would rather tell you the awkward parts up front than have you find them out after the truck has gone. Built to order structures do not come with a generous change of mind window, and pretending otherwise would not help you.

Built to order units cannot be canceled

Once a build to order unit is in production it cannot be canceled. A canceled built to order unit is subject to a 25 percent cancellation fee. Custom orders are not refundable at all.

This is the single strongest reason to spend time on the specification before you place the order. Ask us the awkward questions then. We will not rush you into a deposit.

Returns on stocked items

Where an item was not built to order, you may request a refund, return or exchange within 7 days of the date you receive it.

• You must notify us by phone within those 7 days on (833) 566-7483. Email alone does not start the clock.
• The item must be in its original packaging.
• Return shipping is at your cost, and original shipping and handling charges are not refundable.
• Refunds are processed once the returned item has been received and verified, not when it is collected.

A return that does not meet these conditions can be rejected. On an exchange, we may substitute an acceptable replacement, or refund you if no replacement is available.

Damage in transit or a wrong shipment

This is separate from a return and it is treated differently. Inspect the shipment before the driver leaves and note any damage on the delivery paperwork.

Damage in transit, or a shipment that does not match what you ordered, must be reported to us in writing within 10 days of delivery. The manufacturer assesses it and either replaces the damaged parts or accepts the unit back. Where the unit comes back, you choose between a replacement and a refund. Full detail is on the shipping and delivery page.

Pricing errors

Prices and availability can change without notice, and we reserve the right to refuse or cancel an order placed at an incorrectly listed price. If that happens we will contact you and refund anything you have paid rather than shipping you something at a price neither of us intended.

If something has gone wrong

Call (833) 566-7483 or email support@temengrove.com. Tell us what arrived, what you expected, and send photographs if there is damage. That gets it moving faster than anything else.